LOS ANGELES, Oct. 1, 2020 /PRNewswire/ — When Learn4Life high schools transitioned to distance learning, distributing laptops and hotspots to all students was fairly easy. The challenge was the increase in requests to the Learn4Life information technology (IT) help desk. The staff had been serving about 2,800 employees with tech problems. Now, the IT help desk needed to respond to 23,000 students as well. So, they turned to their own students in the IT career technical education pathway, building a corps of interns to support fellow students and staff with help desk requests – with great success.
“The program is working remarkably well and we’re so proud of our students,” said Nick Carlson, IT teacher. “Just imagine the confidence boost when a student can solve problems for a teacher or principal and be zealously thanked for it. Especially for many of our at-risk students who come to us