Reports: Webex issues disrupt online learning Tuesday morning

SAN FRANCISCO, Calif. (KRON) — Students are jumping on Twitter after a Webex issue disrupted their online learning on Tuesday morning.

According to Downdetector.com, reports of issues with the video conferencing services spiked since 7 a.m., with over 500 people reporting an issue within 30 minutes.

On Twitter, students and some teachers are posting their frustration with the disruption. One user tweeted:

webex crashed as I was presenting

Upside-down face

A teacher went to Twitter to make sure they’re not alone, tweeting:

Anyone else using WebEx having bad connections issues this morning? Having issues on my end and students too.

A look at Webex’s latest status information did not show any problems as of 7:54 a.m., and the company did not put out any tweets or reply to anyone complaining of the issue.

Update: At 8:35 a.m., Webex’s parent company Cisco replied to KRON4’s story in a tweet saying:

“Hey there, it looks like everything is working fine on our end. Are you still facing this issue? In the future, you can check the service status here (for any major outages/incidents): http://status.webex.com. Thank you!”

However, at 8:33 a.m. another Twitter user was reaching out to Webex and Cisco for support, tweeting:

@Cisco_Support@Webex hi! I use webex for class and work and has worked fine up until this point. I updated my MacBook Pro last night, and this morning my video and audio will not work on the webex browser. Have you had anyone else with these issues?

By 8:30 a.m., reports of Webex issues fell to 29 new reports on Downdetector.

This is a developing story. Check back for updates.

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