Schools use help desk to address remote learning issues

LAFAYETTE, La. (AP) — Lafayette Parish School System employees are fielding calls from students about how to log in to virtual learning, change their passwords and other technical issue that come up as they cope with remote instruction during COVID-19.

At least 30 teachers, librarians and technology staff serve as technical facilitators at the central office and schools across the district to answer the questions, with each school donating at least six hours a week, said Chief Administrative Officer Jennifer Gardner.

This allows for four employees at one time to be on hand to answer families’ “requests for help” submitted online or by calling the Link & Learn technology help desk.

During the first week of school, a four-day week due to Labor Day, the help desk fielded nearly 1,000 requests, and 95% have been solved, said Ryan Domengeaux, CEO of the William C. Schumacher Family Foundation.

The foundation has

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