Thought Industries Releases The Customer Education Playbook at COGNITION 2020

BOSTON, Oct. 13, 2020 /PRNewswire/ —  Thought Industries, the world’s leading B2B customer training platform provider, announced The Customer Education Playbook at COGNITION 2020. The most comprehensive and validated methodology for developing, implementing, and evaluating a customer education program, the Playbook is backed by nearly 200 interviews with Thought Industries customers and customer education professionals on what it takes to achieve success.

Presented in an October 6 keynote by Daniel Quick, Senior Director of Product Experience at Thought Industries, attendees of the COGNITION 2020 virtual customer education conference and user event were given a first-hand preview of the 12 critical steps in standing up a customer education program and key questions companies should be asking as their business strategy and customers evolve.

“Companies looking to scale onboarding, grow their brand, and drive customer engagement can leverage the methodology as a guide to implement impactful customer education,” said

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Seattle startup Skilljar raises $33M as pandemic sparks demand for its customer education software

Skilljar co-founders Sandi Lin (left) and Jason Stewart. (Skilljar Photos)

The third time really has been a charm for Sandi Lin and Jason Stewart.

The entrepreneurs began their startup journey in 2013 when the former Amazon employees launched Everpath, a Techstars Seattle company that tried to build a Yelp for online classes. They soon pivoted and began targeting independent instructors, offering them a platform to host online education.

“I call those my first two failed startups,” Lin said this week.

It was the third evolution of the original idea that really took off. Lin and Stewart saw a lot of interest from enterprise companies needing help building customer education experiences. They ultimately launched Skilljar, which has now delivered more than 10 million hours of instruction and 100 million lessons via on-demand and virtual live training programs hosted on its learning management platform.

Skilljar is set to grow even more after

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